FAQ

1. How to start your course after subscribed?

You can start from the course homepage.
Click the ‘Start Course’ button on the top right; then you can start.

course page


 
2. I do not have a Paypal account. How can I pay?

Option 1 Using a credit card: check the Paypal option and proceed, then choose ‘pay via credit card’. You don’t have to register a PayPal account.

Option 2 WeChat Payment: Scan the QR payment code on the course information page via your WeChat (without being friends).

Option 3 Alipay: Send to Alipay account [email protected]

Option 4 Direct Bank Transfer: We can supply any bank information you need, please send us a message.


 

3. error message “This course can not be taken. Contact administrator.”

If you go to the course homepage and click on continue button then it will work fine.

‘course homepage’ like that: https://xmmandarinonline.com/course/hsk-level-3-prep-course/


 

4. Course expired (How to renew the expired course?)

Step 1: Click the expired course’s title or cover to go to this course’s homepage.

expired_course_list

Step 2: Click ‘Renew’ button on the top right.

click to renew_2


 

5. error message ‘NO COURSES FOUND’

Please try to clear browser cache and check again.

If it still doesn’t work, please go to ‘all courses’ to find your course and start it.


 

6. How to reset up email notifications?


 

7. How to contact instructors and administrator?


 

(being updated)

Need help? Feel free to send us a message.

 

 

© 2016 XM Mandarin Online. All rights reserved.

Login

Register

GOOGLECreate an Account